Guarantee and returns
If something is wrong, tell us.
Contact Cathy at cathy@stitchmonkeys.com within 30 days of receiving your order.
Returns and exchanges
Eligible items must be new, in the original packaging, and show no noticeable wear. Contact us before returning anything so we can review the order and explain the next step.
Custom orders
Custom products cannot be resold, so they are not refundable when the issue came from information or artwork the customer approved. This includes spelling mistakes, low-resolution images, design errors, and selecting the wrong size or product type.
Production problems
If we made the item differently from the approved proof or order details, contact us with photos and the order information. We’ll review what happened and work through the appropriate correction.
Questions
Email cathy@stitchmonkeys.com or call 210-209-9899.