FAQ
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Can I bring my own items for embroidery?
Yes. We can stitch most shirts, bags, backpacks, stoles, tablecloths, and similar items. Bring the item by if you are unsure.
What embroidery files do you use?
Our machines use DST files. We can also work with EMB and C2S files. Embroidery digitizing is quoted separately.
Do you have a minimum order?
Embroidery and DTF have no minimum. Screen printing starts at 12 pieces. Custom patches start at 25 pieces. Promotional-product minimums vary.
Which brands do you carry?
We source apparel from major industry distributors and can help find the right garment for the job. You can also browse our online catalog.
What is the turnaround time?
Typical turnaround is 7 to 10 business days. Timing depends on artwork, quantity, product availability, changes, and our production schedule.
Can you help with artwork?
Yes. Send a finished vector file, an existing logo that needs cleanup, or even a rough sketch. Artwork charges depend on what the job needs. Ground-up design setup starts at $75.
Can you do rush orders?
Sometimes. It depends on our production schedule, quantity, artwork, deadline, and budget. Call 210-209-9899 so we can check.
How do I check my order status?
For a new website request, keep the private status link shown after submission. For existing shop orders, use our payment and status portal or contact us with your order number.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, and cash. We can take payment by phone or send an online payment link.
Can you reproduce NFL, NBA, military, university, or company logos?
Only with documented permission from the copyright or trademark owner. We cannot reproduce protected artwork without authorization.